Refund policy

RETURN & REFUND POLICY

Return and Exchange Window

We accept return and exchange requests within 3 days of delivery.

Item Condition

Items must be unworn and unwashed to qualify for an exchange or store credit. Worn or washed items are not eligible.

Refunds and Store Credit

We do not offer refunds. Approved returns are eligible for store credit only.

Exchanges

Eligible items may be exchanged, subject to availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@thefashionmenu.com with your order number and details of the issue. Photos may be included to help us review the problem.

After reviewing the issue, we will determine whether a replacement or store credit is appropriate. Please contact us before returning the item.

Return Shipping

Customers are responsible for return shipping costs for eligible returns.

How to Request a Return or Exchange

Email hello@thefashionmenu.com within 3 days of receiving your order. Include your order number, the item concerned, and whether you are requesting an exchange or store credit.

Please wait for instructions from our team before sending any item back.

Contact Us

For questions about returns, exchanges, or store credit, contact hello@thefashionmenu.com.

Thank you for shopping with The Fashion Menu!